Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@pigandbeads.com. Returns must be sent to the following address:
2030 Érd, Oportó utca 32, Hungary
If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@pigandbeads.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or personalized products.
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must be in the same condition that you received it, unused, with original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we have received and inspected your return.
If approved, you will be refunded via your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@pigandbeads.com.